Shipping and Returns
ANDROGENO offers free ground domestic shipping on all US orders over $250, the subtotal prior to taxes. ANDROGENO do not provide international shipping, we ship only in USA.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. We ship only in USA. Note that products cannot be shipped to international destinations.
Returns & Replacements
Please note that all clearance sales are final. Androgeno.com will not accept a return of sale items. Androgeno.com will accept returns of unworn, unwashed, undamaged merchandise for a refund within 15 days of the original order date.
We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc). Damaged or incorrect merchandise must be reported to Androgeno.com within 7 days of receipt.
Androgeno.com will not accept a return/exchange from a sale/promotion. You should expect to receive a refund for the cost of goods ONLY within ten business days from the date we receive the returned goods. Note that your refund amount includes the cost of goods at the time of purchase.
Androgeno.com does not accept price adjustment requests. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.